Safety & Trust in crowdshipping

Online since 2012 and as pioneer in crowdsourced delivery, the safety of our community is our number one priority. For this purpose, we have set up this chart that summarizes the potential rules to be followed. Most of them are based on common sense, but it is important to remind people of them and to emphasize certain ones.

 

  • Why should we trust our members?
     

Complete profiles: we invite our members to complete their profile with a maximum of personal information. Beyond a photo, a biography and their place of resident. a variety of checks include a valid e-mail address, a mobile telephone number, connection of their PiggyBee profile to their (official) social network accounts (Facebook, Twitter and Linkedin). Before payment, the identity of the user must be made known. These checks allows us to get rid of fraudulent profiles and prevent the creation of false accounts (accounts containing false or misleading information are immediately suspended or closed). In addition, we regularly invite our users to update their profiles.

An evaluation system: this system has as its goal to evaluate our members and to give them an indicative grade based on their level of experience with PiggyBee.

 beginner
intermediate
advanced

 after a delivery, users can leave a comment and an evaluation.

 we thank the most responsive users to messages by a dedicated icon.


Secure payment: PiggyBee relies on the services of its partner Stripe to manage all the payments that take place on its platform.

 

  • The 8 rules for a successful delivery:


Respect for general conditions, in particular the list of prohibited products (our system systematically filters out the least illicit item).

Respect for the members of the community: PiggyBee is part of the new sharing economy and defends its values of solidarity, tolerance, friendliness and politeness.

"I only deliver what I can see". Not only is this sentence common sense, we also invite our users to scrupulously check the content to be delivered, especially when it's a personal package. Never accept a closed package. Also, you have the right to refuse delivery at any time. Close up the package yourself after having confirmed that the contents are legitimate. In the event of doubt of suspect behavior on the part of the requester, immediately refuse the delivery and let us know by e-mail at hello@piggybee.com or by telephone at +32 2 808 57 45. Our team will then take the necessary steps.

Set up a meeting in a public place: we strongly advise you to proceed with exchanges between travelers and requesters in public places for obvious security reasons.

"I give a maximum of personal information.": whether it's the traveler or the requester, the users will be the more reassured when they are well informed about what they are transporting and who they are dealing with. In addition, providing detailed personal information increases your chances of finding a requester or a traveler! We also remind you that our travelers are not professional delivery personnel. We request that you respect their capabilities (size and weight of items in particular) and the service that they are providing to you.

Discuss with a maximum of details in writing through our secure mailbox: this allows us, in case of disputes, to provide proof through your conversation's history. Any other form of communication is prohibited and will cause you to be removed from the secure framework of our platform.

Answer messages: Answer all of your messages, even if you are unable to carry out the delivery or the trip in order that the other party knows what to expect. You will be notified by e-mail when you receive a message and a red dot will appear next to your tab "My account".

Negotiate in a fair and reasonable manner. Our online mailbox allows you to carry out a negotiation, so use in while respecting the viewpoints of other users.

 

  • What to do in case there is a problem?


In case of a problem with delivery, no matter what the reason is, contact us by e-mail at hello@piggybee.com or by telephone at +32 2 808 57 45.

If the traveler has to cancel his trip or has a transportation problem, he needs to make it known as soon as possible to the requester (preferably via the internal mailbox on the site for the reasons explained above).

If the delivery could not be made, the requester has the right to cancel the transaction via the mailbox or to dispute the delivery. We will then make contact with the requester to see what happened and will get back to you as soon as possible.